Top Marks for Style Counsel Teams06/01/2009
Style Counsel Interiors’ installation team has once again achieved top marks for the quality of their furniture package installation. For an outstanding five months running the fitters have been given an “Excellent” score for their installation service.
Style Counsel Interiors is the parent company to Style Direct supplying and installing complete furniture packages for investment properties, housing associations and apart hotels www.style-counsel.co.uk
Customers are asked to score various aspects of their service experience with Style Counsel Interiors once the installation of a furniture package is completed. The scoring band is from 1 to 4, where 4 is excellent, 3 is good, 2 is poor and 1 is very poor. All customers completing the customer service questionnaire have scored both installation service and overall customer service as “Excellent“ for the fifth month running.
“This is great news for the installation team” comments Managing Director Jane Louise Pickup. “We go to great lengths to provide a top class installation service and our fitters are highly trained to ensure that the customer is not just satisfied but delighted with the result. Our installation teams travel all over the country, collect keys, install furniture and accessory packages, remove packaging for recycling, dress and vacuum the property before safely locking up and handing back the keys.”
“The office based customer service team has also achieved an “Excellent” score in our customer service measurements for the past 5 months. It’s their job to co-ordinate the whole installation process from receipt of order to measurement of the property, selection of stock items, preparation of itinerary for the fitting teams and liaison with key holders to ensure that access can be gained. In addition to our in-house customer satisfaction measures we’ve received verbal feedback from a number of customers recently to express their delight with the finished result and their whole customer experience with Style Counsel Interiors. “
“Since we first began customer service measurements the very lowest monthly score ever given across the board covering installation team, quality of service, value for money and overall customer service was a 3. This confirms the very high standard and consistency of product and service that Style Counsel Interiors achieves.”
Style Counsel Interiors are based in Congleton in Cheshire and supply furniture packages for developers, property investors, housing associations, student accommodation and serviced apartments. The company currently employs 14 staff, including their own installation team. A 15,000 square foot warehouse on the outskirts of Congleton allows Style Counsel to import directly and maintain their own stock levels. This enables them to achieve speedy installations for customers within just days of confirmation that the property is ready to receive furniture.
Style Counsel Interiors are winners of the Small to Medium Sized Business of the Year for the North West Region in the National Business Awards 2008 sponsored by Orange. Managing Director, Jane Louise Pickup was also awarded a Highly Commended accolade in the Credit Suisse Entrepreneur of the Year category. Nearer to home Jane received the Business Person of the Year award in the 2008 Congleton Borough Business Awards.
For further information and images please contact:
Angela Lawrence DipM MCIM, Chartered Marketer
Mob: 07861 376573